Keep It Simple, Stupid! It’s a bit tongue-in-cheek but still great advice. Let’s apply it to web forms and see what happens.
You probably know the phrase and how it ends. Sadly, not all web developers who build website tools have users’ best interests in mind (or at least they didn’t stop to think about all of them). It’s up to us all to avoid using common and popular features that shouldn’t be.
When a user goes to the “Contact” page of a website, what should greet them? An email? A form? Both? After asking this question over and over to clients, I think the answer is quite clear.