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Writing Excellent Client Emails

A partially blurred email being composed in Gmail. Visible text includes "sir or madam", "per our conversation", "To whom it may concern", and "please kindly see my response."

As someone who provide services online, it’s no surprise that I write a tremendous number of emails. I’ve spent years thinking about the keys to good client emails. Here’s my list.

Author Mark Root-WileyPosted on March 3, 2023March 3, 2023Categories Best Practices

The 2016 #WADOReplyallpocolypse

I was on a rather amusing reply all thread last week. Let me share my favorite replies with you!

Author Mark Root-WileyPosted on September 13, 2016Categories Miscellany

Email Addresses and Spam on Websites

After my recent post on contact forms and email addresses, I tackle the issue of spam and “hiding” emails in hopes of avoiding it. After trying various security measures, I’m pretty cavalier about it all.

Author Mark Root-WileyPosted on February 4, 2014February 4, 2014Categories Understanding Web Design

The Email Address vs. Contact Form Debate

A Contact Form and Contact Information

When a user goes to the “Contact” page of a website, what should greet them? An email? A form? Both? After asking this question over and over to clients, I think the answer is quite clear.

Author Mark Root-WileyPosted on January 14, 2014January 14, 2014Categories Best Practices

Get to Know Me

Mark Root-Wiley, smiling in front of white background in collared blue shirtMy name is Mark Root-Wiley (he/him). I design and build WordPress websites for nonprofits.

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Free WordPress Guide for Nonprofits

Nonprofit WP

I maintain Nonprofit WP, “The Start-to-Finish WordPress Guide for Nonprofits” building DIY or low-cost websites.

Visit NonprofitWP.org for time-saving tips and best practices.

Latest Blog Posts

  • How to make your website accessible (and not use an accessibility overlay) March 23, 2023
  • Why I won’t install an accessibility overlay on your website March 23, 2023
  • Writing Excellent Client Emails March 3, 2023
  • WordPress Site Editor Friction Log #2 February 17, 2023
  • WordPress Site Editor First Use Friction Log February 2, 2023
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Memberships & Certifications

Nonprofit Technology Network (NTEN) Member Approved Specialist - Nonprofit Resource Directory Member Washington Nonprofits Member