The Nielsen Norman Group article on handling design feedback is jam-packed with great information.
I’ve got a guest post over at NTEN.org about my “best pratice” for making sure websites I build serve the needs of my client’s organizations.
“RFP” is one of my least favorite acronyms. The next time you need to find a website consultant, I hope you won’t use one!
What a plane crash can teach us about describing and diagnosing problems on websites.
A short story about training and learning new tasks.
I missed the first Rate and Review a WordPress Plugin day so I played catch-up this morning and rated three. Here’s what I think makes a good review.
When doing a big tech project, your organization needs a project manager.
A great article about the four principles required for good communication on a project.
Websites are expensive. Nonprofit budgets are tight. So why not get a volunteer to build your website? It’s not easy, and frequently, volunteer-built websites never see the light of day. Here are a few reasons why.
A short quote about passion and teaching.
Too often, I find that a client and I can have a 30 minutes conversation before realizing we’re not talking about the same thing. Other times, something “obvious” to one person is incomprehensible to the other. Why does this happen?
What’s the role of non-experts in the field of accessibility? It’s certainly not standing in a metaphorical corner and yelling at everyone! But that’s maybe been the habit of some, and it’s time to move beyond that to a happier, easier-to-use web.
“Phase Zero.” I pretty much guessed what this phrase meant before I even read the linked article. But that doesn’t make it less interesting and, most important to me, it gives me a phrase to communicate a concept that I deal with at the start of every new project.
Frank Partnoy’s book, Wait, has me thinking about project management. It discusses how—across many disciplines—experts are careful in collecting enough information to make good decisions before quickly relying on past experience to succeed at whatever their goal may be. So this suggests that projects start slow and then end fast.
The article “Universal Design IRL” pushed me to broach the topics of diversity, inclusion, and accessibility with the Seattle WordPress meetup. It’s the starting point for what I hope will be some fruitful discussions that improves the meetup over the long haul.
Two great articles, both about different types of communication.