Responsive, breaks complicated information down so it’s understandable, provides great training and coaching, seemed to understand what we wanted in terms of website design and delivered it with excellence. I appreciate his attentiveness to us on the maintenance plan—when I have had questions he responds immediately and tries to make sure to close the loop on any interaction. Totally excellent service on all levels.
Really, the only thing Mark could do better would be to branch out and provide excellent all around IT services. If our IT support were even 1/2 as effective as Mark, we would be in great shape!